Contact Spinimax: two written routes, open all day and night

Sometimes a question cannot wait for morning. A deposit that has not shown up, a bonus whose rules you want to read twice, a verification step you did not expect: these are the moments to write to us.

• Live chat is open 24/7.
• E-mail is open 24/7.

What happens to your message

Whatever you type to us is a conversation about your account, so we treat it that way. The personal details you share in a chat or an e-mail fall under our privacy policy. If a verification question comes up, the documents involved are the same ones we describe for sign-up and payouts: an identity document, a proof of address and a proof of payment-method ownership. A selfie with the identity document may be asked for as well.
Picture a late Sunday evening and a withdrawal you have been waiting on. You do not need to wait for an office to open. You write to us, in chat or by e-mail, and the question is on its way.

Our routes and what each one suits

Both routes are written, and each has its moment:

• Live chat suits the quick question: how a deposit method works, what a bonus asks of you, how a limit works. It is the route to open when you are already in the lobby and want an answer while the page is still on your screen.
• E-mail suits the longer story: a request with several parts, a question about a payout that went back through the deposit method, or anything you would like to lay out calmly. Written requests are normally answered within 24 hours on working days.
• Language is covered too, since our agents usually work in several languages, and the site itself speaks English and Czech.

Picture the two routes as two doors to the same room: one opens straight onto the conversation, the other onto a letter you can write at your own pace. Whichever door you pick, the lobby of slots, live tables and sports betting stays one click behind you. Slots, Megaways titles, game shows and the sportsbook are all part of that room, and a question about any of them is as welcome as a question about the cashier.

Who handles what

Each of these topics lands with us, and each has a short note on what it touches:

• Login: we look after sign-in questions, including the two-factor authentication or security questions that can be set up during registration.
• Deposits: from €10 with fiat methods, by Visa, Mastercard, Skrill and others, usually processed within minutes.
• Withdrawals: usually from €50, with processing that can take up to 120 hours.
• Bonuses: the welcome offer of 150% up to €750 plus 150 free spins, one account per person, with deposits played through five times before a withdrawal.
• Verification: the document review can take up to 120 hours after upload.